Lessons · Financial dimension
Contracts, Purchases and Your Rights
Read before you sign, return faulty goods and cancel subscriptions. 8 lessons, about 1.6 hours in all.
- 01Reading a contract before you sign13 min A phone plan, a gym membership, a tenancy, a laptop on monthly payments: once you live on your own, you will sign more contracts in a year…
- 02Buying big items wisely: warranties, extended warranties and refurbished13 min A laptop, phone or bed is one of the biggest purchases you will make as a student. Knowing what protection you already have, and what is…
- 03Your rights when you shop online12 min Online shopping gives you rights that you do not get in a physical shop, but only in some countries and only from businesses, not private…
- 04Faulty goods: refund, repair or replace12 min Your new headphones stop working after three weeks, or your kettle leaks on day one. Knowing your rights, and asking in the right way,…
- 05Subscriptions and free trials: staying in control11 min Streaming, music, cloud storage, food boxes, language apps: subscriptions are designed to be easy to start and easy to forget. This lesson…
- 06Complaining effectively and escalating13 min Most problems with a business are solved with one clear, polite message. When they are not, there is a well-worn path of escalation, and…
- 07Deliveries, missing parcels and returns11 min Online orders, food boxes and furniture deliveries are part of student life, and so are 'delivered' parcels you never received. Here is…
- 08Second-hand marketplaces: checking before you pay12 min Buying a used desk, bike or phone can save a lot of money and is better for the planet. But buying from a private person gives you fewer…